Terms and conditions of sales

ARTICLE 1: CONDITIONS FOR ORDERING

These conditions govern sales by the www.Swiss-Macro.ch website

And Any natural person (hereafter referred to as "the Customer"), visiting and/or wishing to make a purchase on the website on www.Swiss-Macro.ch and/or by email communication.

These terms and conditions of sale are intended to define the terms and conditions of sale between Swiss-Macro and the customer, from order to services through payment and delivery. They regulate all the steps necessary to place the order and follow up on this order between the contracting parties on the site on www.Swiss-Macro.ch.

Any order implies the Customer's irrevocable adherence to these terms and conditions of sale, being specified that the parties agree that their relations will be governed exclusively by them, constituting the contract. The client states that he has the capacity to enter into this contract, i.e. have a legal majority and is not under guardianship or guardianship.

Swiss-Macro.ch reserves the possibility of adapting or modifying these terms and conditions of sale at any time. They will be applicable as soon as they are posted online. In the event of a change, the general terms and conditions of sale in effect on the Swiss-Macro website will be applied on the date the customer places the order.

These terms and conditions can be found on the www.Swiss-Macro.ch website.

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ARTICLE 2 : CONTRACT CLOSING STEPS

The information on the Site does not constitute an offer in the legal sense of the word, so that only the order placed between the customer and Swiss-Macro constitutes such an offer.

Any customer can read the terms and conditions of sale on the Swiss-Macro website. Therefore, any order results in full adherence without exception or reservation to the conditions set out in this document. These are also communicated during the validation process of each order made by the customer. Anyone who has made a purchase on Swiss-Macro.ch therefore declares that they are fully aware of it and cannot deny this fact in the event of a dispute.

- In the event of a dispute, an amicable solution will be sought and, if not, any challenge, of any kind, will always be the exclusive jurisdiction of the courts of the canton of Bern and will therefore fall under Swiss law.

After accepting the terms and conditions of sales and their validation, Swiss-Macro will send a order confirmation by email to the customer. This e-mail constitutes the acceptance of order and thus forms the sales contract between Swiss-Macro and the customer, governed by the general terms of sales. Swiss-Macro will then process the order in accordance with the terms of this terms and conditions of sales.

2.1. CREATING AN ACCOUNT

To place an order, the customer must provide accurate personal data, such as his last name, first name, address, phone number and email.

The customer is responsible for ensuring that account credentials.

Our privacy policy informs you about how we use your personal data. Links condition of confidentiality. You are responsible for informing us of any changes in your personal data.

2.2. CHECK YOUR ORDER

You are responsible for checking all the details on the final quotation before you confirm your order, including the specific details of each items.

2.3. RECEIVING YOUR ORDER

Once you have placed your order, Swiss-Macro will send you an acknowledgement of the order by email acknowledging receipt of the details of said order. This order acknowledgment will contain an order number assigned by Swiss-Macro and which you can use for any subsequent request in connection with your order.

The invoice for your purchase will be provided in PDF format.

2.4. SHIPPING CONFIRMATION

As soon as your order is shipped, Swiss-Macro will send you an email notification that the order has been shipped and will be delivered to the address you indicated in your order.

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ARTICLE 3 : WAYS TO PAY

Payment must be made prior to shipping Swiss-Macro products, either by bank transfer, PostFinance, or Twint.  

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ARTICLE 4 : PRICE POLICY

Prices posted on the website are expressed in Swiss francs [CHF], all taxes applicable in Switzerland included, but excluding shipping and packaging costs. Calculated according to the place of delivery of the order [Switzerland, Europe or in a country outside Europe] and depending on the mode of shipment chosen, these will be charged in addition to the amount of the items of the order.

Swiss-Macro reserves the right to change or adjust shipping prices and costs at any time and without notice. The price of a product Swiss-Macro and the shipping costs posted on the site will be confirmed by Swiss-Macro in the relative order confirmation.

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ARTICLE 5 : AVAILABILITY AND SHIPPING TIMES

For physical products, each description produced on Swiss-Macro.ch mentions availability and a range of time within which it is likely to be shipped. However, this information is only indicative.

Unless otherwise stated, the delivery time for a standard delivery in Switzerland is 2 to 4 business days after recieving the email containing the shipment notification. However, these delays are purely indicative. Swiss-Macro is committed to doing everything possible to process orders as quickly as possible. These delivery times do not apply to additional requests.

For all orders outside Switzerland, please refer to the carrier's delivery conditions (links)

The customer is required to check the quantity and condition of the order Swiss-Macro.ch on delivery. Please notify the carrier immediately upon receipt of your order in case of apparent breakage, defects, visible damage to the package or product Swiss-Macro.  Please also notify Swiss-Macro immediately at: CustomerCare@Swiss-Macro.ch

  

ARTICLE 6 : DELIVERY AND SHIPPING AND PACKAGING COSTS

6.1 Delivery Option

Sending by a carrier is currently the only delivery option we offer. 

6.2 Digital product delivery [download]

Digital products are available for download as soon as payment is validated.

The download order is freely combined with the order of physical products, which will be delivered independently, according to the terms of choice presented above. Digital products once downloaded are neither picked up nor exchanged.

Digital products are available in all countries as soon as the payment of the product is accepted, subject to the geographical limits decided and set by the publishers. The download service is free for all countries.

6.3 Order Delivery Modes

On Swiss-Macro, the customer can choose between several delivery methods according to the terminology of our partner Swiss Post, DHL and FedEx, depending on the shipping and packaging costs they induce. For information purposes, and without Swiss-Macro being able to guarantee them because they are the responsibility of the carrier, the customer can consult the average delivery times of the parcels [work days] associated with each of these modes of delivery.

6-3.1 Shipping and packaging costs

Depending on where the customer's order is shipped, the mode and delivery options you choose, during the order basket validation process, the customer must pay separate shipping and packaging fees in addition to the amount of items on the order.

6-3.2 Tariffs

Any country-specific customs and tax charges, excluding delivery to Switzerland, are the responsibility of the customer and are the responsibility of the customer, in addition to the amount of the order and the shipping and packaging costs. It is therefore up to the customer to inquire with the relevant authorities of the country receiving the order.

  

ARTICLE 7 : PAYMENT METHODS

On the Site, depending on whether you are domiciled in Switzerland or not, different payment methods are offered to the customer during the order validation process, so that the order can be paid easily and securely when shopping.

7-1 Authorized payment methods 

- The payment of orders must be made by bank transfer or by Twint.

  

ARTICLE 8 : RETURN AND EXCHANGE POLICY IN CASE OF PREPARATION ERROR OR FAULTY WORK

The customer, under certain conditions expressly spelled out in these terms of sale, has the option of returning or making a request to exchange the item that the customer had ordered on Swiss-Macro.

8-1 Return Policy

- In the case of delivery of an item damaged during its transport (also damaged parcel), the customer has 5 working days from the date of delivery, the stamp of the post office being authentic, to file a complaint with the carrier concerned and then to inform Swiss-Macro the request by returning the item concerned.

Finally, any items that do not comply with the customer order and are the subject of a return request must be returned to its original packaging, not unsealed, unreused or damaged to Swiss-Macro.

- Keep the proof confirming the shipment and send us a copy by email to the following address: CustomerCare@Swiss-Macro.ch

- In order for Swiss-Macro to be able to investigate and process the customer request as soon as possible, the customer must attach to the mail a copy of the invoice that had been sent by parcel. All of these items are to be shipped to:

Swiss-Macro Sarl
La Haute-Route 1

2502 Biel/Bienne

Switzerland

- Subject to compliance with all of these conditions, Swiss-Macro undertakes to ship as soon as possible and at our expenses, the item replaced and now compliant with the order. 

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ARTICLE 9 : LEGAL INFORMATION

9-1 Legal mentions
If the customer has any comments or questions about Swiss-Macro, he can contact Swiss-Macro by emailing us to CustomerCare@Swiss-Macro.ch.
9-2 Site Access License
The customer is entitled to access and use Swiss-Macro website for personal purposes only and may not, unless written and express agreement from Swiss-Macro and under penalty of prosecution, use it and all of its content for commercial purposes or for any other activity likely to be harmful to us.
9-3 Applicable law
All clauses contained in these terms and conditions of sale, as well as in all purchase and sale transactions covered by them, are subject to Swiss laws.

9-4 Responsibility

• Swiss-Macro is committed to doing everything possible to ensure the customer the best possible quality of service in accordance with the work done by all the staff and the values of our company. However, Swiss-Macro cannot be held responsible for any delay in the delivery of items ordered by Swiss Poste, our order delivery partner, or its international partners.

• Despite the vigilance and all the precautions Swiss-Macro has taken with the partners with whom we work to enable us to take advantage of the services Swiss-Macro offers, we do not guarantee the absence of any disruption in the operation of Swiss-Macro and its various parties.
  
  As a result:

• Swiss-Macro disclaims any liability for any direct or indirect damage that may result from the access or use of the Swiss-Macro or some of its elements, as well as any liability that may result from the inability to access or use it.
   

• Similarly, Swiss-Macro disclaims any liability for any risks associated with the installation of software that may allow the consultation of Swiss-Macro.

The customer is also solely responsible for ordering an item that does not comply with the laws of the country of delivery or would be subject to a ban on its territory, and as such Swiss-Macro could not be required to assume its responsibilities. 
9-5 Privacy

• Regardless of the nature of the personal data concerning the customer Swiss-Macro is required to see, whether we are entitled to request it in the context of an order or whether we collect them in an automated manner, we undertake to do everything possible to treat them with the strictest confidentiality, ensure their protection and make strict use of it only to execute your requests or improve the services likely to be offered to you on Swiss-Macro.

• However, at any time you can exercise your right to access, correct or object to this data from your customer account or by writing an email to Swiss-Macro to the address CustomerCare@Swiss-Macro.
  Any additional data protection information can be found in our Privacy Policy.

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